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PRODUCT CARE/INFO

How do I care for my candle?

While it can be tempting to save your NEOM candles for special moments, only burning your candle in short bursts could be causing more harm than good. The first burn of your candle is especially important, so choose your moment wisely and allow enoug

How do I care for my Reed Diffuser?

We recommend keeping your Reed Diffuser out of direct sunlight for prolonged periods of time. For the best scent throw, turn the reeds on a daily basis to ensure the reeds are fully saturated.

How do I care for my Wellbeing Pod Mini?

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How do I care for my Wellbeing Pod?

air currents etc.

How do I care for my Wellbeing Pod Luxe?

How are your candles made?

Our much-loved scented candles are hand-finished in the UK and expertly blended with 100% natural fragrance and 100% naturally-derived wax. Our 100% naturally-derived wax is a vegetable wax blend, including Soy, Rapeseed and Coconut oils, Palm Kernel

Are NEOM products certified organic?

NEOM products are not 100% organic and our products do not hold a final product organic certification. However, we do use high levels of organic ingredients and you can see each product's organic inclusion percentage on its labelling and our organic

Are NEOM products vegan friendly?

A large number of our products are vegan friendly, however the below list of products are not suitable for vegans: ALL candles (contain Beeswax)Real Luxury Essential Oil BlendGreat Day Wonder BalmPerfect Night's Sleep Wonder BalmPerfect Night's Sleep

How long will my product last?

All cosmetic products contain a PAO symbol (period after opening) which resembles a jar opening with a number in the centre. This is the number of months that the product is at its optimum quality after the product is opened. Please refer to this sym