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PRODUCT CARE/INFO

How are your candles made?

Our much-loved scented candles are hand-finished in the UK and expertly blended with 100% natural fragrance and 100% naturally-derived wax. Our 100% naturally-derived wax uses a unique blend of hardened vegetable oils, including soy, rapeseed and coc

Are NEOM products certified organic?

Are NEOM products certified organic?. NEOM products are not organic and our products do not hold a final product organic certification. However, where we do use organic ingredients in our formulations, these are certified by an appropriate organisati

Are NEOM products vegan friendly?

Are NEOM products vegan friendly?. A large number of our products are vegan friendly, however the below list of products are not suitable for vegans given they contain beeswax:. ALL candles. Real Luxury Essential Oil Blend. Great Day Wonder Balm. Per

How long will my product last?

All cosmetic products contain a PAO symbol (period after opening) which resembles a jar opening with a number in the centre. This is the number of months that the product is at its optimum quality after the product is opened. Please refer to this sym

How do I care for my candle?

Please refer to our Candle Care Guide at the following link for the most up-to-date advice:. https://neomwellbeing.com/blogs/product-advice/how-to-care-for-your-neom-candle-an-expert-guide. 1. Be Patient With The First Burn. While it can be tempting

How do I care for my Reed Diffuser?

We recommend keeping your Reed Diffuser out of direct sunlight for prolonged periods of time. For the best scent throw, turn the reeds on a daily basis to ensure the reeds are fully saturated. Always wash hands after handling reeds. Place upright. Pl

How do I care for my Wellbeing Pod?

We recommend keeping your Wellbeing Pod clean and dry when not in use and do not advise leaving stagnant oil and water inside the tank for prolonged periods of time (no longer than 24-48 hours). We offer a Wellbeing Pod Cleaning Kit to keep your Pod

How do I care for my Wellbeing Pod Mini?

When you're not using your Wellbeing Pod Mini, we'd recommend keeping the empty Essential Oil bottle inside the Pod. When an Essential Oil bottle containing oil is inside the Pod, please always ensure your Wellbeing Pod Mini is kept upright. To clean

How do I care for my Wellbeing Pod Luxe?

How do I care for my Wellbeing Pod Luxe?. We recommend keeping your Wellbeing Pod Luxe clean and dry when not in use and do not advise leaving stagnant oil and water inside the tank for prolonged periods of time (no longer than 24-48 hours). We offer