<h4 id="we-totally-get-it-sometimes-you-need-to-return-your-order-so-we-have-made-it-super-simple-really-quick-and-completely-free-we-want-you-to-love-your-products-just-as-much-as-we-do-so-if-for-any-reason-you-change-your-mind-youve-had-a-change-of-heart-or-youre-just-not-feeling-it-no-worries"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">We totally get it, sometimes you need to return your order so we have made it super simple, really quick and completely FREE! We want you to LOVE your products just as much as we do so if for any reason you change your mind, you&apos;ve had a change of heart or you&apos;re just not feeling it... no worries!</span></h4>
<h4 id="we-can-exchange-or-refund-items-if"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">We can exchange or refund items if:</span></h4>
<h4 id="--are-returned-to-us-within-28-days-of-receipt--are-returned-to-us-in-perfect-condition-we-can-only-accept-a-return-if-it-is-unused---if-the-product-is-faulty--have-been-purchased-directly-online-at-usneomorganicscom---for-health--hygiene-reasons-we-are-unable-to-accept-the-return-of-neom-wonder-balms">
<span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- Are returned to us within 28 days of receipt</span><br><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- Are returned to us in perfect condition (we can only accept a return if it is unused) </span><br><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- If the product is faulty</span><br><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- Have been purchased directly online at <a href="http://www.neomorgnics.com">us.neomorganics.com </a></span><br><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- For health &amp; hygiene reasons, we are unable to accept the return of NEOM Wonder Balms</span>
</h4>
<h4 id>&#xA0;</h4>
<h4 id="in-order-for-us-to-process-your-return-as-quickly-as-possible-please-contact-our-customer-care-team-to-notify-us-of-your-intent-to-return"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">In order for us to process your return as quickly as possible, please contact our customer care team to notify us of your intent to return.&#xA0;</span></h4>
<h4 id="-1">&#xA0;</h4>
<h4 id="1-fill-out-the-returns-form-included-inside-your-parcel-and-enclose-this-form-with-the-items-you-wish-to-return"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">&#x200C;1. Fill out the returns form included inside your parcel and enclose this form with the items you wish to return.</span></h4>
<h4 id="2-contact-our-customer-care-team-here-to-notify-us-of-your-intent-to-return"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">2. <a href="https://support.neomorganics.com/hc/en-gb/requests/new?ticket_form_id=10666714553745" rel="undefined" target="_self">Contact our customer care team here to notify us of your intent to return</a>&#xA0;</span></h4>
<h4 id="3-a-member-of-our-customer-care-team-will-then-email-you-a-pre-paid-returns-label-which-you-need-to-affix-to-the-exterior-packaging-drop-this-to-your-nearest-collection-point-details-of-which-will-be-included-in-the-email-from-customer-care"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">3. A member of our Customer Care Team will then email you a pre-paid returns label which you need to affix to the exterior packaging. Drop this to your nearest collection point (details of which will be included in the email from Customer Care).&#xA0;</span></h4>
<p>&#xA0;</p>

Returns

Right now, we do not have a NEOM stand alone store within the US.

<h4 id="right-now-we-do-not-have-a-neom-stand-alone-store-within-the-us"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">Right now, we do not have a NEOM stand alone store within the US.&#xA0;</span></h4>

NEOM Store Returns

Use our contact form to send us an email and we'll get back to you as soon as we can.

Give us a call and speak to a member of the team.

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