We totally get it, sometimes you need to return your order so we have made it super simple, really quick and completely FREE! We want you to LOVE your products just as much as we do so if for any reason you change your mind, you've had a change of he

<h4 id="we-totally-get-it-sometimes-you-need-to-return-your-order-so-we-have-made-it-super-simple-really-quick-and-completely-free-we-want-you-to-love-your-products-just-as-much-as-we-do-so-if-for-any-reason-you-change-your-mind-youve-had-a-change-of-heart-or-youre-just-not-feeling-it-no-worries"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">We totally get it, sometimes you need to return your order so we have made it super simple, really quick and completely FREE! We want you to LOVE your products just as much as we do so if for any reason you change your mind, you&apos;ve had a change of heart or you&apos;re just not feeling it... no worries!</span></h4>
<h4 id="we-can-exchange-or-refund-items-if"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">We can exchange or refund items if:</span></h4>
<h4 id="--are-returned-to-us-within-28-days-of-receipt--are-returned-to-us-in-perfect-condition-we-can-only-accept-a-return-if-it-is-unused---if-the-product-is-faulty--have-been-purchased-directly-online-at-wwwneomorganicscom---for-health--hygiene-reasons-we-are-unable-to-accept-the-return-of-neom-wonder-balms">
<span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- Are returned to us within 28 days of receipt</span><br><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- Are returned to us in perfect condition (we can only accept a return if it is unused) </span><br><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- If the product is faulty</span><br><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- Have been purchased directly online at <a href="http://www.neomorgnics.com">www.neomorganics.com </a></span><br><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">- For health &amp; hygiene reasons, we are unable to accept the return of NEOM Wonder Balms</span>
</h4>
<h4 id="please-note---our-stores-cannot-accept-returns-for-items-purchased-online"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">Please note - Our stores cannot accept returns for items purchased online.&#xA0;</span></h4>
<h4 id="to-return-this"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">To return this,</span></h4>
<h4 id="1-fill-out-the-returns-form-included-inside-your-parcel-and-enclose-this-form-with-the-items-you-wish-to-return"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">1. Fill out the returns form included inside your parcel and enclose this form with the items you wish to return.</span></h4>
<h4 id="2-contact-our-customer-care-team-here-to-notify-us-of-your-intent-to-return"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">2. <a href="https://support.neomorganics.com/hc/en-gb/requests/new?ticket_form_id=10666714553745" rel="undefined" target="_self">Contact our customer care team here to notify us of your intent to return</a>&#xA0;</span></h4>
<h4 id="3-a-member-of-our-customer-care-team-will-then-email-you-a-pre-paid-returns-label-which-you-need-to-affix-to-the-exterior-packaging-drop-this-to-your-nearest-collection-point-details-of-which-will-be-included-in-the-email-from-customer-care"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">3. A member of our Customer Care Team will then email you a pre-paid returns label which you need to affix to the exterior packaging. Drop this to your nearest collection point (details of which will be included in the email from Customer Care).</span></h4>
<h4 id="please-see-our-full-returns-tcs-here"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">Please see our full Returns T&amp;C&apos;s <a href="https://www.neomorganics.com/pages/terms-conditions" target="_self">here</a>.</span></h4>
<h4 id="as-the-parcel-remains-your-responsibility-until-it-arrives-back-with-us-please-ensure-that-you-get-proof-of-postage-in-case-you-need-to-contact-us-about-your-return"><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">As the parcel remains your responsibility until it arrives back with us, please ensure that you get proof of postage in case you need to contact us about your return.</span></h4>

Return an order

If you require a new returns label, please contact our Customer Care Team here.

<p><span class="wysiwyg-font-size-large wysiwyg-color-black70" style="font-size: 18px;color: #4d4d4d;">If you require a new returns label, please contact our Customer Care Team <a href="https://support.neomorganics.com/hc/en-us/requests/new?ticket_form_id=360000186418%C2%A0" target="_self">here</a>.&#xA0;</span></p>

Need a new returns label?

Use our contact form to send us an email and we'll get back to you as soon as we can.

Give us a call and speak to a member of the team.

Returns

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RETURNS & REFUNDS

Can I cancel my order?

Can I amend my order?

Can I add a gift card and message to my order?

Can I add a product to my order after I have already placed the order?

ORDER AMENDMENTS

I have received an incorrect item

I am missing an item from my order

My order has arrived damaged

ISSUE WITH AN ORDER

Can I get a VAT invoice?

Why has my payment not been accepted?

Can I purchase a gift card online?

Do you deduct VAT for shipping to the Channel Islands?

PAYMENTS & GIFT CARDS

I am sending an order as a gift, do you include billing or payment information within the order?

Will you gift wrap my order?

Will my gift arrive in a gift bag?

BUYING A GIFT

ORDER ENQUIRY

My order is being sent to the wrong address, what should I do?

How do I track my order?

There has been no updates on my tracking since my order has been dispatched, what should I do?

My order is showing as delivered but I haven't received it?

My order has been returned to NEOM, what should I do?

MY DELIVERY

How long will delivery take?

If I am shipping my order abroad, will I be charged customs?

How much does delivery cost?

What delivery method do you use?

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GENERAL DELIVERY ENQUIRY

DELIVERY

I have broken the cover for my Pod, can I get a replacement?

My Wellbeing Pod is faulty, what do I do?

My candle is not burning evenly, what should I do?

FAULTY PRODUCT

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About the Wellbeing Pod

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About the Wellbeing Pod Luxe

Wellbeing Pod Maintenance

Wellbeing Pod Mini Maintenance

Wellbeing Pod Luxe Maintenance

Wellbeing Pod Warranty

Wellbeing Pod Mini Warranty

Wellbeing Pod Luxe Warranty

Wellbeing Pod FAQ's

Wellbeing Pod Mini FAQ's

Wellbeing Pod Luxe FAQ's

Why did you create a new version of your Wellbeing Pod?

Does my Wellbeing Pod come with a guarantee?

I need a new USB cable for my Pod Mini, can I get a replacement?

I need a new adaptor for my Pod, can I get a replacement?

THE WELLBEING POD

Where can I find the list of ingredients in a product?

I've had an allergic reaction to one of your products, what should I do?

Do any of your products contain nuts?

Do any of your products contain Limonene?

Do you use Palm Oil in any of your products?

Do any of your products contain Phthalates?

ALLERGIES & INGREDIENTS

Can I use your products on my sensitive skin?

How long will my product last?

Are your products safe to use during pregnancy?

Are your products safe to use whilst I am breastfeeding?

Are your products safe to use around pets?

Are your products safe to use around/ on my baby or child?

Do NEOM test any products on Animals?

Are your products organic?

PRODUCT SAFETY

Are your products vegan friendly?

VEGAN

How do I care for my NEOM candle?

What is the shelf life of a NEOM candle?

How are your candles made?

What carrier fluid do you use in your Reed Diffusers?

What are your reeds made from?

CANDLE / REED DIFFUSER

PRODUCT & STOCK

How long does it take for a refund to be processed and will I receive confirmation?