Return & Refund FAQ's

Are returns free?

Yes. You can create your free returns label here

How long do I have to return an item?

We can exchange or refund items if they are returned to us within 28 days of receipt.

Can I return an item if it has been opened?

We can only accept a return if it is unopened, unused and any seals are intact.

If I have purchased a bundle, can I return some of the items?

Products purchased as part of a bundle can only be returned as a bundle, not as individual items. Return of a individual item that was purchased as part of a bundle will not be refunded or returned back to you.

If I return my order, do I need to return the promotional gift?

If you qualified for a promotional gift in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. If the promotional product is missing from your return, your refund amount will be adjusted acc

When will I receive my refund?

We will aim to process your refund with 14 working days from the date we receive this back at our warehouse. Once this has been processed, you will be notified via email.

I returned an item to you, when will I know you have received it?

We will notify you via email to confirm we have received your return and your refund/ exchange has been processed. If you have requested an exchange, a member of our Customer Care Team will be in touch via email to confirm this. Please allow up to 14

Non-Returnable Products

We are unable to accept returns of sealed goods for health protection and hygiene reasons if the seal has been opened by you after delivery. For health & hygiene reasons, we are unable to accept the return of NEOM Wonder Balms. However, we accept all

Returns Policy

Please be advised that we are unable to take returns on products not purchased online at www.neomorganics.com or us.neomorganics.com. If you purchased a product at one of our authorised retailers, please contact them directly. NON-FAULTY PRODUCTS