Please allow 14 working days for your return to be processed and for your refund to be issued. Once your return has been processed, you will receive confirmation via email notifying you of your refund/ exchange.
Once your refund has been processed, please allow 2-4 working days for the funds to show back in your account.
We are only able to issue a refund for items purchased via neomorganics.com. If you require a refund, please contact the original retailer for more information.
If you paid using an old bank account or credit card, please contact your bank directly. We are unable to issue a refund to an alternative payment method.