If you require a VAT invoice for your order, please contact our Customer Care Team here and include your order number, full name and billing address. Please note - VAT invoices are only available once the order has been delivered. Please request your
If your payment is not being accepted at checkout, please check the details you are entering are correct and that your billing address details match with the billing address details you have registered with your method of payment. For security reaso
We do not sell gift cards online yet (but we're working on it!). You can purchase gift cards in a NEOM store, which can be redeemed in any of our NEOM UK stores.
The RRP is inclusive of VAT and VAT to the Channel Islands is at 0%, therefore a VAT deduction or refund is not possible.