NEOM points are added to your account after each purchase with us, however you must have a created a customer account with us to collect NEOM Points. We award 5 points for every €1 spent. 100 points = €1 to spend on your next order. We let you know h

NEOM points are added to your account after each purchase with us, however you must have a created a customer account with us to collect NEOM Points We award 5 points for every &#x20AC;1 spent100 points = &#x20AC;1 to spend on your next order. We let you know how many points each order will earn for you. Also, each product reports the number of points you will receive if purchased. Once you place your order the relevant number of points will be added to your account. They will be ready to use on your next order and are valid for 12 months from the date of your last order.&#xA0; Points can only be redeemed against single, full priced items and can not be used in conjunction with any other offers or promotions. Please note - NEOM points are not redeemable during our Black Friday promotions but don&apos;t worry, you&apos;ll still earn them!

What are NEOM points and how do I earn them?

If you created an account before placing your order, your NEOM points will show on your account once your order has shipped. Please allow up to 48 hours for points to show on your account following on from your purchase. If you have created your acco

If you created an account before placing your order, your NEOM points will show on your account once your order has shipped. Please allow up to 48 hours for points to show on your account following on from your purchase.&#xA0; If you have created your account after placing your order, but within 24 hours of the order date, your NEOM points will be automatically added to your account once your order has shipped. Please allow up to 48 hours for points to show on your account following on from your purchase.&#xA0; If you have placed an order but not created an account within 24 hours of the order date, please create an account using the same email address as the order and contact our Customer Care Team who can manually add these on for you.&#xA0;

My NEOM points are not showing on my account?

NEOM Points cannot be used alongside a discount code in your order.

<h4 id="neom-points-cannot-be-used-alongside-a-discount-code-in-your-order">NEOM Points cannot be used alongside a discount code in your order.</h4>

Can I use my NEOM loyalty points, as well as a promotional code?

We are excited to say that we have had a little upgrade to the way our loyalty systems work at NEOM Wellbeing. To be able to provide an improved service, we are now merging our online accounts (neomwellbeing.com) with our NEOM Wellbeing Hub (our stor

We are excited to say that we have had a little upgrade to the way our loyalty systems work at NEOM Wellbeing. To be able to provide an improved service, we are now merging our online accounts (neomwellbeing.com) with our NEOM Wellbeing Hub (our store) accounts, which will affect your loyalty points.&#xA0;This is GOOD NEWS - you will now be able to shop on both our neomwellbeing.com website and in our NEOM stores, in person, for one pot of loyalty points! Please log into your account to access your points online.&#xA0;

I have an account in a NEOM store, why can't I see this online?

NEOM points expire after 12 months of inactivity. If your points are not redeemed within 12 months of the last order date, these will expire and will automatically be removed from your account. If you place an order within 12 months, but decide not t

<h4 id="neom-points-expire-after-12-months-of-inactivity-if-your-points-are-not-redeemed-within-12-months-of-the-last-order-date-these-will-expire-and-will-automatically-be-removed-from-your-account-if-you-place-an-order-within-12-months-but-decide-not-to-redeem-your-neom-points-the-12-month-expiry-will-refresh-from-the-last-order-date">NEOM points expire after 12 months of inactivity. If your points are not redeemed within 12 months of the last order date, these will expire and will automatically be removed from your account. If you place an order within 12 months, but decide not to redeem your NEOM points, the 12 month expiry will refresh from the last order date.&#xA0;</h4>

Do my NEOM loyalty points expire?

Use our contact form to send us an email and we'll get back to you as soon as we can.

Give us a call and speak to a member of the team.

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ISSUE WITH AN ORDER

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I am sending an order as a gift, do you include billing or payment information within the order?

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BUYING A GIFT

ORDER ENQUIRY

I am unable to track my order, what shall I do?

My tracking states my order has been delivered, but I haven't received it.

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GENERAL DELIVERY ENQUIRY

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Where can I find a list of ingredients in my product?

ALLERGIES & INGREDIENTS

The Wellbeing Pod Mini Technical Specification

The Wellbeing Pod Technical Specification

The Wellbeing Pod Luxe Technical Specification

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PRODUCT SPEC & WARRANTY

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PRODUCT SAFETY

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How long will my product last?

PRODUCT CARE/INFO

I have broken the ceramic cover, can I get a replacement?

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SPARE PARTS

PRODUCT & STOCK

How to report a faulty product

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My item has arrived damaged/ defective, what shall I do?

My item is faulty but my purchase date was over 12 months ago, what shall I do?

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FAULTY PRODUCT

Returns Policy

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If I have purchased a bundle, can I return some of the items?

If I return my order, do I need to return the promotional gift?

I returned an item to you, when will I know you have received it?

Non-Returnable Products

RETURNS

How long does it take for a refund to be processed and will I receive confirmation?

When will the refund show back in my account?

Can you refund me for an item I purchased elsewhere?

My original payment method is no longer valid, will I still receive my refund?

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What shall I do if I haven't heard from you regarding my refund?

Why have I been refunded less than I had expected?

REFUNDS

I have a faulty product

FAULTY RETURNS

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Charity Requests

I am interested in your sustainability commitment, how do I find out more?

I'd like to enquire about a corporate order, who do I contact?

Why has NEOM Organics changed to NEOM Wellbeing?

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MANAGE MY ACCOUNT

My discount code is not working

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I'm unable to apply my discount code to my order, can you help?

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