NEOM FEEL-GOOD REWARDS
How do I join NEOM Feel-Good Rewards?
You can sign up online through our website or in store with one of our team members. Once registered, you can start earning points straight away.
What are NEOM points and how do I earn them?
To earn loyalty points, you must create a NEOM Wellbeing account. An account can be created by selecting the profile icon at the top of the website or by registering via the account page. Members earn loyalty points on qualifying purchases made onlin
My NEOM points are not showing on my account?
Log in to your NEOM Feel-Good Rewards account to view your points balance and current tier status at the top of your account page. If you created an account before placing your order, your NEOM points will show on your account once your order has shi
I have an account in a NEOM store, why can't I see this online?
We are excited to say that we have had a little upgrade to the way our loyalty systems work at NEOM Wellbeing. To be able to provide an improved service, we are now merging our online accounts (neomwellbeing.com) with our NEOM Wellbeing Hub (our stor
Do my NEOM points expire?
Loyalty points remain valid for 12 months from the date of your last points activity. Each time you earn or redeem points, the 12 month validity period resets. For example, if you make a purchase and earn additional points, the expiry date for your e
Why has my tier changed?
Tier status is based on your spend over a rolling 12 month period. To remain in your current tier, you will need to maintain the required spend across the previous 12 months. If your spend falls below the threshold during this period, your tier will
How do I receive my birthday reward?
To receive your birthday reward, you must add your date of birth to your account at least 24 hours before your birthday. Your birthday reward will be added to your account or sent via email on your birthday, depending on your tier. Your birthday poin
Will I receive points for purchases made before I joined?
You will earn points if you create an account within one hour of making the purchase.