We are sorry to hear that your order is being sent to the wrong address. Please contact a member of our customer care team here to discuss your options.

<p><span class="wysiwyg-font-size-large wysiwyg-color-black70" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:124,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:128}" data-sheets-userformat="{&quot;2&quot;:643,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14281427},&quot;10&quot;:1,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are sorry to hear that your order is being sent to the wrong address.\n\nPlease contact a member of our customer care team here to discuss your options.&quot;}" style="font-size: 18px;color: #4d4d4d;">We are sorry to hear that your order is being sent to the wrong address.</span></p>
<p><span class="wysiwyg-font-size-large wysiwyg-color-black70" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:124,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:128}" data-sheets-userformat="{&quot;2&quot;:643,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14281427},&quot;10&quot;:1,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are sorry to hear that your order is being sent to the wrong address.\n\nPlease contact a member of our customer care team here to discuss your options.&quot;}" style="font-size: 18px;color: #4d4d4d;">Please contact a member of our customer care team <strong><a href="https://support.neomorganics.com/hc/en-gb/requests/new?ticket_form_id=360000175377" rel="undefined" target="_self">here</a></strong> to discuss your options.</span></p>

My order is being sent to the wrong address, what should I do?

To track your order, simply follow the link on your confirmation of dispatch email. This will allow you to track your order with the courier directly. Not received your confirmation of dispatch email? Contact us here.

<p><span class="wysiwyg-color-black70 wysiwyg-font-size-large" style="font-size: 18px;color: #4d4d4d;">To track your order, simply follow the link on your confirmation of dispatch email. This will allow you to track your order with the courier directly.&#xA0;</span></p>
<p><span class="wysiwyg-color-black70 wysiwyg-font-size-large" style="font-size: 18px;color: #4d4d4d;">Not received your confirmation of dispatch email? Contact us <strong><a href="https://support.neomorganics.com/hc/en-gb/requests/new?ticket_form_id=360000175377" rel="undefined" target="_self">here</a></strong>.&#xA0;</span></p>
<p class="wysiwyg-text-align-center">&#xA0;</p>

How do I track my order?

We are sorry there have been no updates on your order since dispatch. Please contact our customer care team here so we can investigate further with our warehouse team.

<p><span class="wysiwyg-font-size-large wysiwyg-color-black70" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:108,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:113}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are sorry there have been no updates on your order since dispatch. Please contact our customer care team here so we can investigate further with our warehouse team.&quot;}" style="font-size: 18px;color: #4d4d4d;">We are sorry there have been no updates on your order since dispatch. </span></p>
<p><span class="wysiwyg-font-size-large wysiwyg-color-black70" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:108,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:113}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are sorry there have been no updates on your order since dispatch. Please contact our customer care team here so we can investigate further with our warehouse team.&quot;}" style="font-size: 18px;color: #4d4d4d;">Please contact our customer care team <a href="https://support.neomorganics.com/hc/en-gb/requests/new?ticket_form_id=360000175377" rel="undefined" target="_self"><strong>here</strong></a> so we can investigate further with our warehouse team.</span></p>

There has been no updates on my tracking since my order has been dispatched, what should I do?

If your tracking shows that your order has been delivered, but this has not been received, we kindly ask that you check the below in the first instance:

<p id="isPasted"><span style="font-family: Inter; color: rgb(0, 0, 0);">I</span><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 11pt;">f your tracking shows that your order has been delivered, but this has not been received, we kindly ask that you check the below in the first instance:&#xA0;</span></p><div style="color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, Calibri, Thonburi, Arial, Verdana, sans-serif, &quot;Mongolian Baiti&quot;, &quot;Microsoft Yi Baiti&quot;, &quot;Javanese Text&quot;; font-size: 1px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 11pt;">1. With any neighbouring properties who may have accepted this delivery on your behalf</span></div><div style="color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, Calibri, Thonburi, Arial, Verdana, sans-serif, &quot;Mongolian Baiti&quot;, &quot;Microsoft Yi Baiti&quot;, &quot;Javanese Text&quot;; font-size: 1px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 11pt;">2. In any safe places around the property including wheelie bins, sheds, behind gates etc.&#xA0;</span></div><div style="color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, Calibri, Thonburi, Arial, Verdana, sans-serif, &quot;Mongolian Baiti&quot;, &quot;Microsoft Yi Baiti&quot;, &quot;Javanese Text&quot;; font-size: 1px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 11pt;">3. In most instances, the delivery driver will photograph the delivery which can be viewed via your tracking details. Please ensure you check this first to locate your order.&#xA0;</span></div><div style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri; font-size: 11pt;"><span style="font-family: Inter; color: rgb(0, 0, 0);"><br></span></div><div style="color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, Calibri, Thonburi, Arial, Verdana, sans-serif, &quot;Mongolian Baiti&quot;, &quot;Microsoft Yi Baiti&quot;, &quot;Javanese Text&quot;; font-size: 1px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 11pt;">If you are unable to locate your order and the above has been checked then please get in touch with our Customer Care Team who can investigate this with the carrier. Please be advised, a denial of receipt form will be issued and upon completion, a formal investigation will be raised.&#xA0;</span></div><div style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri; font-size: 11pt;"><span style="font-family: Inter; color: rgb(0, 0, 0);"><br></span></div><div style="color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, Calibri, Thonburi, Arial, Verdana, sans-serif, &quot;Mongolian Baiti&quot;, &quot;Microsoft Yi Baiti&quot;, &quot;Javanese Text&quot;; font-size: 1px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><em style="color: rgb(0, 0, 0); font-family: Calibri; font-size: 11pt;"><span style="font-family: Inter; color: rgb(0, 0, 0);">Please kindly note that delivery investigations can take up to 14 working days.&#xA0;</span></em></div>

My order is showing as delivered but I haven't received it?

We are sorry to hear that your parcel has been returned to us!. Please contact our Customer Care Team here who will be able to help organise a replacement order or refund ASAP.

<p><span class="wysiwyg-font-size-large wysiwyg-color-black70" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:103,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:107}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are sorry to hear that your parcel has been returned to us! \n\nPlease contact our customer care team here who will be able to help organise a replacement order or refund ASAP.&quot;}" style="font-size: 18px;color: #4d4d4d;">We are sorry to hear that your parcel has been returned to us! </span></p>
<p><span class="wysiwyg-font-size-large wysiwyg-color-black70" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:103,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:107}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are sorry to hear that your parcel has been returned to us! \n\nPlease contact our customer care team here who will be able to help organise a replacement order or refund ASAP.&quot;}" style="font-size: 18px;color: #4d4d4d;">Please contact our Customer Care Team <strong><a href="https://support.neomorganics.com/hc/en-gb/requests/new?ticket_form_id=360000175377" rel="undefined" target="_self">here</a></strong> who will be able to help organise a replacement order or refund ASAP.</span></p>

My order has been returned to NEOM, what should I do?

Use our contact form to send us an email and we'll get back to you as soon as we can.

Give us a call and speak to a member of the team.

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