Your tracking number can be located via your shipping confirmation email, or by logging into your customer account and viewing your order details. If you have not received a tracking number, it means that your order has not been shipped and is still
Order amendments are not guaranteed due to the quick processing times from our fulfilment team. Please get in touch with our Customer Care team here or by calling on 01423 803237 as soon as possible to request an address amendment and we will do our
If your tracking shows that your order has been delivered, but this has not been received, we kindly ask that you check the below in the first instance:. 1. With any neighbouring properties who may have accepted this delivery on your behalf. 2. In an
If you have received a tracking number and there are no updates when tracking your order with the carrier directly, please be advised that carriers can take up to 24 hours to scan a parcel into their network. If 24 hours has passed and there has been
We are sorry to hear that your parcel has been returned to us!. Please contact our Customer Care Team here who will be able to help organise a replacement order or refund ASAP.
You can view our delivery terms and conditions here.