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ISSUE WITH AN ORDER

I am missing an item from my order

If you have received your order and an item is missing, it is likely that your order may have shipped in multiple boxes. The shipping label on the outer box will indicate the number of boxes your order has shipped in. If this states 1 of 2, please ki

I have received an incorrect item

If you have received an incorrect item in your order, please get in touch with our Customer Care team here and include an image of the item you have received in error as well as your order details. Once these details have been received, we will do ou

I haven't received my order confirmation email.

You should receive an email a few moments after your order has been placed which confirms your order details. If you have not received this after 10 minutes, please check your spam/ junk folders. If you have still not received this, please contact ou

I haven't received a shipping confirmation email.

You should receive an email once your order has been shipped from our warehouse. If you have not received this and the window for delivery has passed, please check your spam/ junk folders. If you have still not received this, please contact our Custo

My order has arrived damaged

We are sorry to hear this. If you have received your order and an item(s) is damaged, please get in touch with our Customer Care Team here and include an image of the damage and your order details so we can ensure a replacement is sent as soon as pos