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Gift Returns

Return a Gift

If you have been lucky enough to receive your item as a gift and know it was purchased directly from NEOM please contact our Customer Care Team here.  We can only exchange items that are unused and in a resalable condition. Please note that we will

Gift Receipts

If you are sending an item ordered online as a gift, the recipient can return this to us for an exchange only. To do this, they can get in touch with our Customer Care Team via email at [email protected] by quoting the order number on the dispatc