Getting your order to you is imperative to us, so we use a combination of carriers to deliver your order, depending on the delivery service selected at checkout and the delivery destination. For UK orders, we use EVRI24, EVRi48, YODEL24, YODEL48 & DP

Getting your order to you is imperative to us, so we use a combination of carriers to deliver your order, depending on the delivery service selected at checkout and the delivery destination.&#xA0;For UK orders, we use EVRI24, EVRi48, YODEL24, YODEL48 &amp; DPD Next Day Pre 12pm.&#xA0;For international orders, we use EVRI INTERNATIONAL, UPS, DHL &amp; DPD.&#xA0;Please kindly note that carrier options are subject to change depending on carrier performance, restrictions and availability at the time.

What delivery company do you use?

All orders for UK and EU addresses are shipped from our warehouse in the UK. We also have a warehouse in the USA. Please visit our delivery page for more information on shipping restrictions.

All orders for UK and EU addresses are shipped from our warehouse in the UK. We also have a warehouse in the USA. Please visit our <a href="https://eu.neomwellbeing.com/pages/postage" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">delivery page</a> for more information on shipping restrictions.

Where do you ship your products from?

Delivery timeframes vary depending on your chosen delivery service and the delivery destination. Delivery timeframes are confirmed at checkout and can be found on our delivery page.

Delivery timeframes vary depending on your chosen delivery service and the delivery destination. Delivery timeframes are confirmed at checkout and can be found on our <a href="https://eu.neomwellbeing.com/pages/postage" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">delivery page</a>. &#xA0;

How long does delivery take?

Yes, we ship orders internationally!. Please visit our delivery page for more information on shipping restrictions.

Yes, we ship orders internationally!Please visit our <a href="https://eu.neomwellbeing.com/pages/postage" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">delivery page</a> for more information on shipping restrictions.&#xA0;

Do you ship internationally?

Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied. When shipping goods to an address out

Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied. When shipping goods to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered. Cross border shipments may be subject to inspection by customs authorities.Shipments to the EU will not be charged customs.&#xA0;

Will I be charged customs on my order?

You can find out more about our delivery options here!.

<h4 id="united-kingdom---5-or-free-on-orders-over-60ireland---5-or-free-on-orders-over-60usa---15-or-free-on-orders-over-100rest-of-world---25-or-free-on-orders-over-150">United Kingdom - &#x20AC;5 or FREE on orders over &#x20AC;60 Ireland - &#x20AC;5 or FREE on orders over &#x20AC;60&#x200C; USA - &#x20AC;15 or FREE on orders over &#x20AC;100&#x200C; Rest of World - &#x20AC;25 or FREE on orders over &#x20AC;150&#xA0;</h4>&#xA0;You can find out more about our delivery options&#xA0;<a class="fr-strong" href="https://eu.neomwellbeing.com/pages/postage">here</a>!&#xA0;

How much does delivery cost?

You can view our delivery terms and conditions here.

You can view our delivery terms and conditions&#xA0;<a href="https://eu.neomwellbeing.com/pages/postage" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a>. &#xA0;

Delivery Terms & Conditions

We are unfortunately unable to deliver to a BFPO or PO address.

<span class="wysiwyg-font-size-large wysiwyg-color-black70" data-sheets-userformat="{&quot;2&quot;:641,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are unfortunately unable to deliver to a BFPO or PO address.&quot;}" style="font-size: 18px;color: #4d4d4d;">We are unfortunately unable to deliver to a BFPO or PO address.

Do you deliver to a BFPO or a PO Box address?

Use our contact form to send us an email and we'll get back to you as soon as we can.

Give us a call and speak to a member of the team.

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NEOM Wellbeing EU

GENERAL DELIVERY ENQUIRY

DELIVERY

Can I cancel my order?

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Can I change the delivery address on my order?

Can I add a gift message to my order?

ORDER AMENDMENTS

I am missing an item from my order

I have received an incorrect item

I haven't received my order confirmation email.

I haven't received a shipping confirmation email.

My order has arrived damaged

ISSUE WITH AN ORDER

Can I get a VAT invoice?

Why has my payment not been accepted?

PAYMENTS AND GIFT CARDS

I am sending an order as a gift, do you include billing or payment information within the order?

Will you gift wrap my order?

Will my gift arrive in a gift bag?

BUYING A GIFT

ORDER ENQUIRY

I am unable to track my order, what shall I do?

My tracking states my order has been delivered, but I haven't received it.

My tracking has not updated, what shall I do?

My order has been returned to NEOM, what should I do?

MY DELIVERY

I have had an allergic reaction to a product, what shall I do?

Do you use Palm Oil in any of your products?

Do any of your products contain nuts?

Do any of your products contain Limonene?

Do any of your products contain Phthalates?

What carrier fluid do you use in your Reed Diffusers?

What are your Reed Diffuser reeds made from?

What are your candle wicks made from?

Are NEOM products vegan friendly?

Where can I find a list of ingredients in my product?

ALLERGIES & INGREDIENTS

The Wellbeing Pod Mini Technical Specification

The Wellbeing Pod Technical Specification

The Wellbeing Pod Luxe Technical Specification

Does my product come with a warranty?

PRODUCT SPEC & WARRANTY

Can I use NEOM products if I have sensitive skin?

Can I use NEOM products during pregnancy?

Are NEOM products safe to use around pets?

Are NEOM products safe to use on children?

Are NEOM products cruelty free?

How do I protect my furniture?

PRODUCT SAFETY

How do I care for my candle?

How do I care for my Reed Diffuser?

How do I care for my Wellbeing Pod Mini?

How do I care for my Wellbeing Pod?

How do I care for my Wellbeing Pod Luxe?

How are your candles made?

Are NEOM products certified organic?

How long will my product last?

PRODUCT CARE/INFO

I have broken the ceramic cover, can I get a replacement?

I have lost the adaptor for my Wellbeing Pod, can I get a replacement?

I have lost the rubber stopper for my Wellbeing Pod, can I get a replacement?

SPARE PARTS

PRODUCT & STOCK

How to report a faulty product

How to report a faulty gift

My item has arrived damaged/ defective, what shall I do?

My item is faulty but my purchase date was over 12 months ago, what shall I do?

My item is faulty but it was purchased elsewhere, what shall I do?

FAULTY PRODUCT

Returns Policy

How to return an EU order

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Can I return more than one order together?

How will I know when you've received my return?

How long do I have to return an item?

How long does it take to process a return?

If I have purchased a bundle, can I return some of the items?

If I return my order, do I need to return the promotional gift?

I returned an item to you, when will I know you have received it?

Non-Returnable Products

RETURNS

How long does it take for a refund to be processed and will I receive confirmation?

When will the refund show back in my account?

Can you refund me for an item I purchased elsewhere?

My original payment method is no longer valid, will I still receive my refund?

When can I expect my refund?

What shall I do if I haven't heard from you regarding my refund?

Why have I been refunded less than I had expected?

REFUNDS

I have a faulty product

FAULTY RETURNS

RETURNS & REFUNDS

How do I contact Customer Service?

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How do I contact your PR team?

I am a NEOM stockist, how do I get in touch?

I am an influencer, how do I enquire about a collaboration?

I am from another brand/ charity, how do I enquire about a partnership?

How do I contact you about a career with NEOM?

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Charity Requests

I am interested in your sustainability commitment, how do I find out more?

I'd like to enquire about a corporate order, who do I contact?

Why has NEOM Organics changed to NEOM Wellbeing?

GENERAL

What are NEOM points and how do I earn them?

My NEOM points are not showing on my account?

Can I use my NEOM loyalty points, as well as a promotional code?

I have an account in a NEOM store, why can't I see this online?

Do my NEOM loyalty points expire?

NEOM POINTS

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UNSUBSCRIBE

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MANAGE MY ACCOUNT

MY ACCOUNT

My discount code is not working

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