Please allow up to 5 working days for your order to be prepared, dispatched and delivered. Your delivery time frame will begin from the following working day if the order is placed after 2pm. Please note that delivery time frames are subject to chang

Please allow up to 5 working days for your order to be prepared, dispatched and delivered.
Your delivery time frame will begin from the following working day if the order is placed after 2pm.
Please note that delivery time frames are subject to change and will be adjusted at the checkout.

How long will delivery take?

Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied. When shipping goods to an address out

<span class="wysiwyg-font-size-large wysiwyg-color-black70" data-sheets-userformat="{&quot;2&quot;:15235,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied. \n\nWhen shipping goods to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered. Cross border shipments may be subject to inspection by customs authorities. \n\nNEOM Organics will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs. Subject to shipping destination.&quot;}" style="font-size: 18px;color: #4d4d4d;">Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied. When shipping goods to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered. Cross border shipments may be subject to inspection by customs authorities. NEOM Organics will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs. Subject to shipping destination.

If I am shipping my order abroad, will I be charged customs?

You can find out more about our delivery options here!.

<h4 id="standard-delivery---4-7working-days---9-or-free-on-orders-over85">Standard Delivery - (4-7&#xA0;Working Days) - $9 or FREE on orders over&#xA0;$85</h4>
<h4 id="express-delivery---1-3working-days---15-or-free-on-orders-over-150">Express Delivery - (1-3&#xA0;Working Days) - $15 or FREE on orders over $150</h4>
<h4 id="canada---4-7working-days---15-or-free-on-orders-over-150">Canada - (4-7&#xA0;Working Days) - $15 or FREE on orders over $150</h4>
&#xA0;
You can find out more about our delivery options <a href="https://us.neomorganics.com/pages/shipping" target="_self">here</a>!
&#xA0;

How much does delivery cost?

The courier your order is shipped with will be selected by our warehouse based on the best option available, which are; UPSGround (Standard), UPS SurePost (Standard), UPS3-DaySelect (Express)

<h4 style="width: auto; height: auto;" id="the-courier-your-order-is-shipped-with-will-be-selected-by-our-warehouse-basedon-the-best-option-available-which-are-upsground-standard-ups-surepost-standard-ups3-dayselect-express">
<span class="wysiwyg-font-size-large wysiwyg-color-black70" data-css-family-names="Function Light 1" data-custom-font-id="5bcda915faf7ea5a710e07ae" data-font-family="Function Light 1" data-font-provider="custom" data-font-style="normal" data-font-weight="400" data-format="woff" data-path="assets/fonts/5b3b2b92cf2e0f4d8764fac0/5bcda915faf7ea5a710e07ae.woff" style="width: auto; height: auto;font-size: 18px;color: #4d4d4d;">The courier your order is shipped with will be selected by our warehouse based&#xA0;<span class="wysiwyg-font-size-large wysiwyg-color-black70" data-css-family-names="Function Light 1" data-custom-font-id="5bcda915faf7ea5a710e07ae" data-font-family="Function Light 1" data-font-provider="custom" data-font-style="normal" data-font-weight="400" data-format="woff" data-path="assets/fonts/5b3b2b92cf2e0f4d8764fac0/5bcda915faf7ea5a710e07ae.woff" style="width: auto; height: auto;font-size: 18px;color: #4d4d4d;">on the best option available, which are; UPSGround (Standard), UPS SurePost (Standard), UPS3-DaySelect (Express)
</h4>

What delivery method do you use?

We are unfortunately unable to deliver to a BFPO or PO address.

<span class="wysiwyg-font-size-large wysiwyg-color-black70" data-sheets-userformat="{&quot;2&quot;:641,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We are unfortunately unable to deliver to a BFPO or PO address.&quot;}" style="font-size: 18px;color: #4d4d4d;">We are unfortunately unable to deliver to a BFPO or PO address.

Do you deliver to a BFPO or a PO Box address?

We unfortunately do not offer a Click & Collect service - sorry!

We unfortunately do not offer a Click &amp; Collect service - sorry!

Do you offer Click & Collect?

Use our contact form to send us an email and we'll get back to you as soon as we can.

Give us a call and speak to a member of the team.

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NEOM Wellbeing EU

GENERAL DELIVERY ENQUIRY

DELIVERY

Can I cancel my order?

Can I amend my order?

Can I add a gift card and message to my order?

Can I add a product to my order after I have already placed the order?

ORDER AMENDMENTS

I have received an incorrect item

I am missing an item from my order

My order has arrived damaged

ISSUE WITH AN ORDER

Can I get a VAT invoice?

Why has my payment not been accepted?

Can I purchase a gift card online?

Do you deduct VAT for shipping to the Channel Islands?

PAYMENTS & GIFT CARDS

I am sending an order as a gift, do you include billing or payment information within the order?

Will you gift wrap my order?

Will my gift arrive in a gift bag?

BUYING A GIFT

ORDER ENQUIRY

My order is being sent to the wrong address, what should I do?

How do I track my order?

There has been no updates on my tracking since my order has been dispatched, what should I do?

My order is showing as delivered but I haven't received it?

My order has been returned to NEOM, what should I do?

MY DELIVERY

I have broken the cover for my Pod, can I get a replacement?

My Wellbeing Pod is faulty, what do I do?

My candle is not burning evenly, what should I do?

FAULTY PRODUCT

What is the difference between the Wellbeing Pods?

About the Wellbeing Pod

About the Wellbeing Pod Mini

About the Wellbeing Pod Luxe

Wellbeing Pod Maintenance

Wellbeing Pod Mini Maintenance

Wellbeing Pod Luxe Maintenance

Wellbeing Pod Warranty

Wellbeing Pod Mini Warranty

Wellbeing Pod Luxe Warranty

Wellbeing Pod FAQ's

Wellbeing Pod Mini FAQ's

Wellbeing Pod Luxe FAQ's

Why did you create a new version of your Wellbeing Pod?

Does my Wellbeing Pod come with a guarantee?

I need a new USB cable for my Pod Mini, can I get a replacement?

I need a new adaptor for my Pod, can I get a replacement?

THE WELLBEING POD

Where can I find the list of ingredients in a product?

I've had an allergic reaction to one of your products, what should I do?

Do any of your products contain nuts?

Do any of your products contain Limonene?

Do you use Palm Oil in any of your products?

Do any of your products contain Phthalates?

ALLERGIES & INGREDIENTS

Can I use your products on my sensitive skin?

How long will my product last?

Are your products safe to use during pregnancy?

Are your products safe to use whilst I am breastfeeding?

Are your products safe to use around pets?

Are your products safe to use around/ on my baby or child?

Do NEOM test any products on Animals?

Are your products organic?

PRODUCT SAFETY

Are your products vegan friendly?

VEGAN

How do I care for my NEOM candle?

What is the shelf life of a NEOM candle?

How are your candles made?

What carrier fluid do you use in your Reed Diffusers?

What are your reeds made from?

CANDLE / REED DIFFUSER

PRODUCT & STOCK

How long does it take for a refund to be processed and will I receive confirmation?