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BUYING A GIFT

I am sending an order as a gift, do you include billing or payment information within the order?

As your address is outside of the UK, a commercial invoice is required and will be attached to the outside of the parcel, which will have payment details included. This is to ensure customs clearance into the country.

Will you gift wrap my order?

Gift wrap can be added at checkout for an additional £5/$6. All items in your order will be packed together in our iconic box, lined with tissue paper and sealed securely ready to open on arrival. Perfect for the ultimate gifting experience!

Will my gift arrive in a gift bag?

If you purchase a gift bag, this will arrive flat and placed on top of your order ready for you to build your gift at home. Gift bags are the perfect addition to your NEOM gift when giving it in person.