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NEOM Wellbeing EU

Yes, you can purchase a replacement ceramic cover for your Wellbeing Pod. Please view the options below to ensure you select the right cover for your Pod:&#xA0; <a href="https://www.neomorganics.com/products/wellbeing" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Wellbeing Pod Version 1</a> (white plastic base)<a href="https://www.neomorganics.com/products/wellbeing-pod-v2-replacement-ceramic-cover" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Wellbeing Pod Version 2</a> (wooden base)<a href="https://www.neomorganics.com/products/wellbeing-pod-luxe-ceramic-cover" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Wellbeing Pod Luxe</a> (wooden base with remote control)&#xA0; Please note that from October 1st 2023, the Wellbeing Pod Version 1 replacement cover is no longer availbale to purchase as this item is discontinued.&#xA0;

Yes, you can purchase a replacement ceramic cover for your Wellbeing Pod. Please view the options below to ensure you select the right cover for your Pod:. Wellbeing Pod Version 1 (white plastic base). Wellbeing Pod Version 2 (wooden base). Wellbeing

I have broken the ceramic cover, can I get a replacement?

PRODUCT & STOCK

SPARE PARTS

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ORDER AMENDMENTS

I am missing an item from my order

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ISSUE WITH AN ORDER

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PAYMENTS AND GIFT CARDS

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BUYING A GIFT

ORDER ENQUIRY

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Delivery Terms & Conditions

MY DELIVERY

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GENERAL DELIVERY ENQUIRY

DELIVERY

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Do you use Palm Oil in any of your products?

Do any of your products contain nuts?

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What carrier fluid do you use in your Reed Diffusers?

What are your Reed Diffuser reeds made from?

What are your candle wicks made from?

Are NEOM products vegan friendly?

Where can I find a list of ingredients in my product?

ALLERGIES & INGREDIENTS

The Wellbeing Pod Mini Technical Specification

The Wellbeing Pod Technical Specification

The Wellbeing Pod Luxe Technical Specification

Does my product come with a warranty?

PRODUCT SPEC & WARRANTY

Can I use NEOM products if I have sensitive skin?

Can I use NEOM products during pregnancy?

Are NEOM products safe to use around pets?

Are NEOM products safe to use on children?

Are NEOM products cruelty free?

How do I protect my furniture?

PRODUCT SAFETY

How do I care for my candle?

How do I care for my Reed Diffuser?

How do I care for my Wellbeing Pod Mini?

How do I care for my Wellbeing Pod?

How do I care for my Wellbeing Pod Luxe?

How are your candles made?

Are NEOM products certified organic?

How long will my product last?

PRODUCT CARE/INFO

I have lost the adaptor for my Wellbeing Pod, can I get a replacement?

I have lost the rubber stopper for my Wellbeing Pod, can I get a replacement?

How to report a faulty product

How to report a faulty gift

My item has arrived damaged/ defective, what shall I do?

My item is faulty but my purchase date was over 12 months ago, what shall I do?

My item is faulty but it was purchased elsewhere, what shall I do?

FAULTY PRODUCT

Returns Policy

How to return an EU order

How to return a gift

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Can I return more than one order together?

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If I have purchased a bundle, can I return some of the items?

If I return my order, do I need to return the promotional gift?

I returned an item to you, when will I know you have received it?

Non-Returnable Products

RETURNS

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Can you refund me for an item I purchased elsewhere?

My original payment method is no longer valid, will I still receive my refund?

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What shall I do if I haven't heard from you regarding my refund?

Why have I been refunded less than I had expected?

REFUNDS

I have a faulty product

FAULTY RETURNS

RETURNS & REFUNDS

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How do I contact you about a career with NEOM?

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Charity Requests

I am interested in your sustainability commitment, how do I find out more?

I'd like to enquire about a corporate order, who do I contact?

Why has NEOM Organics changed to NEOM Wellbeing?

GENERAL

What are NEOM points and how do I earn them?

My NEOM points are not showing on my account?

Can I use my NEOM loyalty points, as well as a promotional code?

I have an account in a NEOM store, why can't I see this online?

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NEOM POINTS

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MANAGE MY ACCOUNT

MY ACCOUNT

My discount code is not working

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Do you offer NHS discount?

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I am a new customer, do I qualify for a discount?

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I have broken the ceramic cover, can I get a replacement?Updated a month ago